Frequently Asked Questions
Straight answers about ordering, Bitcoin checkout, shipping, and how we pack parcels.
When will I receive my order?
Orders are generally processed within 24 business hours after we receive payment. Delivery usually takes one to four weeks depending on location.
When will I receive my tracking information?
Tracking information is typically sent within 5 to 14 days, depending on stock, quality checks, and destination. Once you have a tracking number, 17track.net aggregates the carriers we use.
Do I need a prescription for any of the products?
We do not ask for a prescription. It is highly recommended that you seek a doctor’s advice before ordering.
Why are your products cheaper than on other websites?
We source in large quantities from reputable pharmaceutical brands, so we can sell near our cost.
What payment methods do you accept?
Bitcoin is the only payment method at checkout, handled through our BTCPay Server. Paying with Bitcoin applies an automatic 20% discount after any coupon. Paying with Bitcoin is straightforward: choose it at checkout and the payment page walks you through the invoice.
Are my details safe with you?
Payment information is never stored on our servers. We never ask you to type card numbers into this site.
Where do you ship to?
We ship worldwide from different warehouses depending on destination, which is why delivery times vary. Shipping is free worldwide on orders of $200 or more. Every order ships in plain, discreet packaging with no reference to the contents or to GenericsWow.
Still have a question? Contact support — we usually reply within one business day. The shipping and payment pages cover those topics in more detail.