Shipping and Delivery
Delivery usually takes one to four weeks depending on location. Shipping is free worldwide on orders of $200 or more.
How long does shipping take?
Orders are generally processed within 24 business hours after we receive payment. Delivery usually takes one to four weeks depending on location. We ship worldwide from different warehouses depending on destination, which is why delivery times vary.
When is shipping free?
Shipping is free worldwide on orders of $200 or more. Below that threshold, shipping is a flat $15 to the USA. Everywhere else pays a flat $59. Orders under $100 also include a $15 handling fee.
How do I track my package?
Tracking information is typically sent within 5 to 14 days, depending on stock, quality checks, and destination. Once you have a tracking number, 17track.net aggregates the carriers we use. Orders can be tracked at /track-order/ with the order ID and billing email. Once a parcel enters your country, USPS, Royal Mail or La Poste can also show local scans.
Is packaging discreet?
Yes — Every order ships in plain, discreet packaging with no reference to the contents or to GenericsWow.
What if a parcel is stopped or lost?
If a parcel is stopped or lost, we reship or refund — write to support with your order reference.
Shipping rates
| Order | Rate |
|---|---|
| $200+ anywhere | Free |
| Under $200, USA | $15 |
| Under $200, rest of world | $59 |
| Under $100 | $15 handling fee on top of shipping |
Local tracking sites
After a parcel enters your country, these sites can show local scans as well as 17track.net.
- USA: USPS
- UK: Royal Mail
- France: La Poste
Need a destination checked before you order? Email support.